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Contact Center
Avaya CEO Explains ‘Experience Platform’ Rebrand
Five9 Adds Meera’s Conversational AI Platform
CRM
Salesforce Launches Slack GPT
Voice of the Customer
Medallia Teams Up with Cresta, Expands Five9 and LivePerson Partnerships
8×8 Launches New XCaaS Contact Center Capabilities
Teleperformance Proposes Acquisition of Majorel
Salesforce Achieves the Highest Annual Revenue Rise in CRM
SAP Promises Disruptive Generative AI Innovation
Conversational AI
CallMiner Integrates Zoom Meetings for Improved Customer Insights
Windstream Launches CCaaS Powered by Talkdesk
Salesforce Releases New Customer 360 for Health Capabilities
Customer Data Platform
Aircall Introduces AI Transcription Features for SMBs
Cognigy and Avaya Form Conversational AI Alliance
Twilio Sells Its IoT Business Unit to Kore
Five9 Embeds Native Workflow Automation Tools Into Its CCaaS Platform
Workforce Engagement Management
UJET and Google Cloud Release Workforce Management Suite
