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Customer Data Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
Contact Center
TELUS International Partners with Five9 to Evolve Its CCaaS Business
SAP Acquires LeanIX, Expands Business Transformation Portfolio
OpenAI Allows Businesses to Customize ChatGPT for Specific Use Cases
CRM
The Salesforce Code Builder Is Now Generally Available
Salesforce Offers AI Advice Following White House Executive Order
Workforce Engagement Management
‘77 Percent of Sellers Struggle to Complete Tasks Efficiently’ – Gartner Survey
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
NICE: Enlighten Autopilot Will “Revolutionize” the Self-Service Landscape
8×8 Debuts Voice Self-Service, Workspace Upgrades, and a Deeper Salesforce Integration
Voice of the Customer
Qualtrics Rivals SurveyMonkey and Typeform with New ‘Delighted Surveys’
Zoom Launches ISV Exchange Program That Includes Prominent CX Players
Dialpad Launches Custom Ai Playbooks for Sales and Customer Service
Teleo Capital Acquires Plum Voice, Merges It with SharpenCX
Sinch Launches Sinch Calling with Rival Webex
Outreach Integrates AI Insights Tech with Webex
