Rebekah Carter

Customer Analytics & Intelligence

Google Pledges to Support 1,000 Languages with AI

Contact Center & Omnichannel​

6 Insightful Transportation Case Studies to Read in 2022

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud HCM Suites for 1,000+ Employee Enterprises 2022

Contact Center & Omnichannel​

Sytel Expands the Reach of Its Softdial Cloud CCaaS Platform

Workforce Engagement Management

Qualtrics Launches Manager Assist

Customer Analytics & Intelligence

Gartner Magic Quadrant for Cloud Infrastructure and Platform Services 2022

CRM & Customer Data Management

Salesforce Still Leads the CRM Market (and By Some Distance!)

Event News

CX Awards is Back and Bigger Than Ever

Contact Center & Omnichannel​

Worldwide Live Chat Industry Set to Reach a Value of $1.7 Billion by 2030

Contact Center & Omnichannel​

The State of CX in the Transportation Landscape in 2022

Contact Center & Omnichannel​

Forsta Introduces a Predictive Net Promoter Score

Contact Center & Omnichannel​

Infobip Creates New Chatbot Solution for Uber

Contact Center & Omnichannel​

Puzzel Acquires S2 Communications

Customer Analytics & Intelligence

Twilio Expands Its Customer Engagement Platform

Contact Center & Omnichannel​

Vonage Explores the Business Impact of Changing Customer Expectations

Contact Center & Omnichannel​

Genesys Unveils a New R&D Center in Galway