Home → Archives for Rebekah Carter
Contact Center & Omnichannel
Hybrid: The Future For Contact Centres?
Are Agents Happier Working from Home?
UJET CCaaS is Now Available on Oracle Cloud Marketplace
Calabrio ONE is Now Available Through Twilio Flex
Up to 38% of UK Consumers Want More Ways to Contact Companies
Linc Launches Promotion Support Digital Worker
CRM & Customer Data Management
The Anatomy of a CRM: What Does a CRM Include?
How to Develop Microsoft Teams based Contact Centre Strategy
Why Collaboration Matters to Contact Centres in The Future of Work
Customer Analytics & Intelligence
The Role of Big Data in Customer Satisfaction
How to Be A Home Working Agent Superstar: Productivity Tips
How CCaaS is Powering Work from Home Agents
Why AI-Powered Sentiment Analysis Helps Managing Remote Agents
Customer Engagement Platforms
Are Value and Price Becoming Equals for Customer Loyalty?
Why Integrating Contact Centres and CRMs Improves CX
The Top Metrics for Managing Work from Home Agents
