Home → Archives for Rebekah Carter
Contact Center & Omnichannel
US Robocalling Rules: Should EU Service Providers Worry?
How has the Agent’s Role Changed in Modern CX?
Global CCaaS Market Set to Grow by $28.6bn
NICE inContact vs. Aspect Software
Chatbot Challenges: Are CC Chatbots a Good Idea?
Avaya Partner Brings Collaboration Coverage to Wales
FICANEX and Ada Join Forces on AI-Powered CX
Customer Analytics & Intelligence
CallCabinet Announces Acquisition of SIP Print
Western Union Transforms Customer Journeys with NICE
Intermedia Acquires Telax for Omni-Channel Cloud
Inference Solutions Snags Customer Value Award
CLC World and 8×8 Join Forces
NICE inContact and Atos Form New Partnership
Spending on CX to Reach $641 Billion in 2022
Genesys Calls All CX Professionals to Amsterdam
Voximplant Announces New Smartcalls Update
