Home → Archives for Rebekah Carter
Contact Center & Omnichannel
RingCentral Acquires Customer Engagement Platform “Dimelo”
Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences
All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets
Customer Analytics & Intelligence
Cloud9 & RedBox Deliver Voice Trading Compliance
CoreDial Launches New CoreNexa ContactCentre Platform
Can You Hear Me Now? Speech Recognition in the Contact Centre
Avaya IP Office Contact Center Review: Simple but Effective Comms
Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn
Alexa: Your Personal Shopper? Maybe Not
Masergy’s New Whitepaper Explores Contact Centre Trends
Avaya Cloud Contact Centre Review: Flexible CCaaS from Avaya
Reading Between the Lines: Speech Analytics in the Contact Centre
Avaya Aura Contact Center Review: Omnichannel Contact Centre Support
West Completes Their Acquisition of Flowroute
Ooma and Talkdesk Offer Best-in-Class Contact Centre Solutions
Introducing OpenScape Contact Centre for Agile and Enterprise CC
