Rebekah Carter

Contact Center & Omnichannel​

All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets

Customer Analytics & Intelligence

Cloud9 & RedBox Deliver Voice Trading Compliance

Contact Center & Omnichannel​

CoreDial Launches New CoreNexa ContactCentre Platform

Customer Analytics & Intelligence

Can You Hear Me Now? Speech Recognition in the Contact Centre

Contact Center & Omnichannel​

Avaya IP Office Contact Center Review: Simple but Effective Comms

Contact Center & Omnichannel​

Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn

Contact Center & Omnichannel​

Alexa: Your Personal Shopper? Maybe Not

Contact Center & Omnichannel​

Masergy’s New Whitepaper Explores Contact Centre Trends

Contact Center & Omnichannel​

Avaya Cloud Contact Centre Review: Flexible CCaaS from Avaya

Customer Analytics & Intelligence

Reading Between the Lines: Speech Analytics in the Contact Centre

Contact Center & Omnichannel​

Avaya Aura Contact Center Review: Omnichannel Contact Centre Support

Contact Center & Omnichannel​

West Completes Their Acquisition of Flowroute

Contact Center & Omnichannel​

Ooma and Talkdesk Offer Best-in-Class Contact Centre Solutions

Contact Center & Omnichannel​

Introducing OpenScape Contact Centre for Agile and Enterprise CC

Contact Center & Omnichannel​

NICE inContact CXone Earns 4,000 New Seats from Top US Financial Company

Customer Analytics & Intelligence

Amazon Polly: Transforming Text into Speech