Rebekah Carter

Contact Center & Omnichannel​

Exploring the Gartner CCaaS MQ for Western Europe 2018

Contact Center & Omnichannel​

Verizon & PCI Pal Explore PCI Compliance

Contact Center & Omnichannel​

Semafone Introduces Australian Office for Global Contact Centre Customers

Contact Center & Omnichannel​

TalkDesk Utilises $100 Million Fund to Create a Next-Gen Contact Centre

Workforce Engagement Management

Streamlining Service: The Rise of Workforce Management in Contact Centres

Contact Center & Omnichannel​

NICE inContact Shows that Digital Channel Use is Growing

Contact Center & Omnichannel​

Mitel MiCloud Engage Contact Centre and Updated MiCloud Flex

Customer Analytics & Intelligence

Optimising Omnichannel – NICE Reveals the Journey Excellence Score

Contact Center & Omnichannel​

Underwhelming Omnichannel? Calabrio Report Sub-Par Experiences

Contact Center & Omnichannel​

RingCentral Acquires Customer Engagement Platform “Dimelo”

Contact Center & Omnichannel​

All Aboard! AI & Voice Assistants: Virgin Uses Alexa to Sell Train Tickets

Customer Analytics & Intelligence

Cloud9 & RedBox Deliver Voice Trading Compliance

Contact Center & Omnichannel​

CoreDial Launches New CoreNexa ContactCentre Platform

Customer Analytics & Intelligence

Can You Hear Me Now? Speech Recognition in the Contact Centre

Contact Center & Omnichannel​

Avaya IP Office Contact Center Review: Simple but Effective Comms

Contact Center & Omnichannel​

Chatbots, AI & the New Customer Journey: Latest Findings from LogMeIn