Rhys Fisher

Latest Stories from Rhys Fisher

Silent corporate meeting, depicted in striking silhouettes against a black backdrop, highlighting the gravity and focus of the discussion

Contact Center

Five9 Closes Its Acqueon Acquisition, Aims to Deliver an Orchestration Engine for All Customer Interactions

close up of wooden gavel and scales of justice, judge, law banner, generative ai

Contact Center

Not Again! A Second Talkdesk Customer Is Sued for Its Use of Contact Center AI

Young man throwing smartphone in litter bin outdoors. Recycling broken smartphone.

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Verint Study Reveals the Phone Is No Longer Customers’ Preferred Channel

Big CX News

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Big CX News from NICE, Five9, Zoom & Webex

Movie theatre with THE END text on white screen, red curtains and chairs.

Conversational AI

Zendesk Report Predicts the End of Customer Wait Times

A choice of two ways. Woman at a crossroads.

CRM

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”

3d rendering of leader human robot portraits with robotics army, industrial group of cyborg machines on factory background. Futuristic AI robotic team, artificial intelligence technology

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Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider

Tony Blair

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Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS

The Power of Digital Conversation

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TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool

AI Artificial Intelligence,Digital chatbot, Man chatting with digital assistant chatbot on mobilephone on internet application,Future of customer service man utilizes AI chatbot for instant

Contact Center

Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds

Big CX News

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Big CX News from NICE, Zendesk, Meta & Five9

The leader chooses the person in the the team. Talented worker. Hiring staff. Employee search. Promote. Human Resource Management. Choosing a new leader in the team. Dismissal.

Contact Center

NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers

Technology networking and digital communication in business with cloud computing concept web storage for data global social media ai server online binary illustration background modern

Contact Center

Auto Trader: Lessons in Integrating a New CCaaS Platform

President Joe Biden

Voice of the Customer

President Biden Announces New Customer Service Actions, Targets Subscriptions and ‘Doom Loops’

A person holding a smartphone and a tablet simultaneously, with chat speech bubble holograms appearing above the tablet screen, symbolizing seamless communication

CRM

Zendesk Teams with Meta to Launch Customer Messaging App

Concept of You've Been Served text on Document above brown envelope isolated on Wooden Table.

Customer Data Platform

Twilio Sued for Allegedly Collecting Customer Data Without Consent

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