Rhys Fisher

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

AI & Automation in CX

Krisp Launches Customer Accent Conversion for Global Contact Centers

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

Nvidia Targets Contact Centers with Open-Source AI Agent Platform

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

Why “Bolt-On AI” Is Killing CX ROI

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack