Home → Archives for Rhys Fisher
Customer Analytics & Intelligence
Accenture Acquires Faculty to Scale Safe Enterprise AI
AI & Automation in CX
How to Navigate the CX Vendor Arms Race
CX TV
The Future of Customer Support Gets Visual – and Real
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Stop Flying Blind: Use AI to Score Every Customer Interaction
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Salesforce and Vonage Bring AI Voice Power to the Contact Center
Big CX News from ServiceNow, Zoom, Cisco & IKEA
New Shopify-Contentsquare Deal Targets Major Conversion Leaks
End Costly QA Guesswork with Automated Evaluation
ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions
The 2026 CX Trends Every Enterprise Should Act On
Why Enterprise CX Leaders Don’t Trust Generative AI Alone
Thoma Bravo Closes Verint Deal, Creating the “Industry’s Most Comprehensive AI-Powered CX Platform”
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Security, Privacy & Compliance
Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect
