Home → Archives for Rhys Fisher
Contact Center
Cisco Confirms Two $1BN+ Megadeals, Including Webex
Voiso Wants to Make AI Less Theoretical and More Useful
Conversational AI
How Workforce and Conversation Intelligence Drive Successful AI Adoption with Calabrio ONE
CRM
The Google-Salesforce Customer Data Breach: What Really Happened?
Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect
Why Government Contact Centers Are Embracing AI – And What Comes Next
AI Maturity: The Hidden Differentiator in Modern Contact Centers
Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE
Apple Releases a Customer Support Agent, But Should Have Much Greater Ambitions
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
Failure Demand in CX: The Hidden Cost AI Can Solve
Pegasystems Promises “Industry-First” Customer Self-Service Capabilities with Its Latest Launch
Who’s Watching the AI? Scorebuddy Brings Oversight to Agentic Automation
How to Spot AI That Delivers: A Buyer’s Guide
Five9 CEO to Retire, Seeks an AI Innovator as His Replacement
Big CX News from NiCE, OpenAI, Five9, & Microsoft
