Home → Archives for Rhys Fisher
Contact Center
Cisco Predicts Agentic AI Will Handle 68% of Contact Center Interactions by 2028
Conversational AI
NVIDIA CEO: ServiceNow Is Destined to Be the Best Platform for Enterprise AI Agents
Big CX News from Microsoft, Google, Salesforce, & Zendesk
Zoom Secures Its Largest-Ever Virtual Agent Deal, Teases New Voice Agents
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
CRM
Salesforce Still Dominates the CRM Space, Leads on Revenue for the 12th Straight Year
Big CX News from Salesforce, Zoho, NICE, & Dialpad
NICE Lands $100MN+ Deal with Europe’s Largest Contact Center
Salesforce Acquires Convergence.ai, Changes Its Pricing Model to Boost Agentforce
ComputerTalk Tackles the Compliance Crunch Data Protection That Doesn’t Break CX
Why Agentic AI Isn’t Always the Answer
Cyber Acoustics Declares War on Outdated Headsets with Agent Assist
Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service
Klarna Grapples with AI-Led Customer Service, Pivots to an “Uber Type of Setup”
Security in the Age of Omnichannel and AI Contact Centers: How ComputerTalk Ensures Data Protection Across All Touchpoints
Navigating Compliance: How to Stay Ahead of Contact Center Privacy Regulations with ComputerTalk’s Solutions
