Rhys Fisher

CRM & Customer Data Management

Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai

Contact Center & Omnichannel​

Big CX News from Five9, NICE, Oracle & Webex

Contact Center & Omnichannel​

Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX

Contact Center & Omnichannel​

Calabrio Enhances Call Recording Capabilities for Superior Webex Integration

Contact Center & Omnichannel​

Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution

Contact Center & Omnichannel​

Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia

Customer Analytics & Intelligence

A CX Emergency: NICE and AT&T Team Up to Support Emergency Communications Centers

Contact Center & Omnichannel​

Puzzel Boosts AI Capabilities with SupWiz Acquisition

Customer Analytics & Intelligence

The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways

Contact Center & Omnichannel​

Big CX News from Pega, Microsoft, Kore.ai, & Bird

Contact Center & Omnichannel​

UK Council Cuts Contact Center Opening Times, Sees CSAT Surge

Contact Center & Omnichannel​

Microsoft CEO: “We Will Save Hundreds of Millions with Contact Center GenAI”

Customer Analytics & Intelligence

30% of GenAI Projects Will Be Scrapped by 2025 Due to Lack of ROI, Gartner Predicts

CRM & Customer Data Management

Big CX News from NICE, Salesforce, Gamma & SAP

CRM & Customer Data Management

Dialpad Enhances Ai Sales Platform, Promises to Transform the Sales Process

Event News

CX All-Stars: Generative AI Reigns Supreme in 2024