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Contact Center
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
CRM
Salesforce Launches Einstein Copilot – Promising Unheralded Data Integration
Alorica Partners with Automation Anywhere to Boost AI Capabilities
Fortune 1000 Companies Choose RingCentral for CCaaS
Event News
You’re Invited: Join Us to Celebrate Excellence at CX Awards 2024
Gartner Warns that GenAI “Will Directly Lead to the Death of a Customer” by 2027
HubSpot Reaches 100,000 Customers and $1 Billion in Revenue
By 2028, the EU Will Mandate “the Right to Talk to a Human” In Customer Service, Predicts Gartner
Avaya’s Contact Center Solution Breathes Life into NHS Call Handling
Blending Live and Virtual Agents: Here’s How Turo Did It (Successfully!)
Voice of the Customer
Water Companies to Pay the Price for Poor Customer Service
Salesforce Appoints a Chief Trust Officer for the AI-Age
Medallia’s Latest AI Innovations Promise Premium Personalization
How Will AI Impact My Job? 5 Perspectives from the Contact Center Floor
Customer Data Platform
Say Hello to Rufus: Amazon’s New Chatbot
