Rhys Fisher

Latest Stories from Rhys Fisher

Mapping the Digital Landscape, China and India in the Asian Network of Connectivity, High-Speed Data Transfer, and Cyber Technology for Information Exchange and Telecommunication

Contact Center & Omnichannel​

Vodafone Idea Teams Up with Genesys to Launch CCaaS Platform

A robot efficiently working as a call center agent in a minimalistic, clean office environment, highlighting the integration of AI in modern customer service.

CRM & Customer Data Management

Oracle Pledges to Automate ALL Customer Service, Bolsters Oracle Fusion Cloud Service

Innovation for protection from digital cybercrime. Businessman fingerprint scan and biometric authentication, Concept of surveillance and security scan for digital cyber futuristic

Contact Center & Omnichannel​

AWS Revamps Amazon Q in Connect, Offers More Personalized Agent Assistance

Robot on a pink background

Customer Analytics & Intelligence

Brands Must Embrace Voice Tech or Get Left Behind, Report Says

Abstract hand holding credit card form lines and triangles, point connecting network on blue background. Illustration vector

CRM & Customer Data Management

HubSpot Introduces App Cards to End “Tab-Hopping” & “Context Switching”

Red carpet with barriers and velvet ropes.

Contact Center & Omnichannel​

Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits

Big CX News

Contact Center & Omnichannel​

Big CX News from Playvox, NICE, Nuance, Avaya, & Twilio

Customer relationship management (CRM) systems help businesses maintain detailed records of interactions with clients. By analyzing customer data companies can personalize their marketing

Customer Analytics & Intelligence

The Forrester Wave for Customer Data Platforms 2024: Top Takeaways

A bull in black and white

CRM & Customer Data Management

Workbooks Promises “No Bullsh*t CRM”

Robots on yellow background. 4th industrial revolution automation concept. Robotic serviceman with screwdriver, creative design toys. Maintenance repair fix concept

Contact Center & Omnichannel​

Verint Brings Its Bots to Avaya Contact Centers: On-Prem & In the Cloud

Multiple rockets soar through the sky, leaving trails of smoke as they travel upwards

CRM & Customer Data Management

Genesys, Talkdesk, and Webex Among the ‘Launch Partners’ for Salesforce Foundations

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

Digital Shopping Technology Ecommerce with Futuristic Online Cart on Circuit Board

Contact Center & Omnichannel​

Kore.ai Solutions Now Available in AWS Marketplace

Very cute robot with big eyes looking at money

Contact Center & Omnichannel​

How a Wrap Up Bot Saved One Contact Center $17MN a Year

Men in boxing gloves on black background

Contact Center & Omnichannel​

Microsoft Fires Back, Rubbishes Benioff’s Copilot Criticism

Experience the power of merger: captivating visuals of business consolidation

Contact Center & Omnichannel​

Salesforce Set to Boost Voice Capabilities with Tenyx Takeover

Load More