Rhys Fisher

Contact Center & Omnichannel​

Amazon Releases AI Chatbot ‘Rufus’ for US Customers

CRM & Customer Data Management

Building a CX Program from the Ground Up: Insights from a Head of Client Experience

Contact Center & Omnichannel​

Big CX News from Avaya, Salesforce, Vonage, & Gartner

Event News

CX All-Stars: Leaders Name Their Biggest Challenges of 2024

CRM & Customer Data Management

Amelia is Bringing its GenAI Solutions to the Las Vegas Strip

CRM & Customer Data Management

Timpson Holds the Key to Customer Service Success, Report Reveals

Customer Analytics & Intelligence

Customers Reject AI for Customer Service, Still Crave a Human Touch

CRM & Customer Data Management

McDonald’s Is Failing on Customer Satisfaction, Report Finds

Contact Center & Omnichannel​

Big CX News from Microsoft, AWS, & Twilio

Customer Analytics & Intelligence

Look Who’s Talking! Character.AI Launches Two-Way Avatar Conversation Feature

Contact Center & Omnichannel​

Are Voice Notes the Latest Weapon in the Deepfake Arsenal?

Contact Center & Omnichannel​

Samsung Taps AWS for CCaaS, Cites Pricing Clarity as a Core Contract Winner

Event News

CX All-Stars: Leaders Reveal Their Biggest Business Mistakes

Contact Center & Omnichannel​

Amazon Connect Boosted by Step-by-Step Guide Enhancement

Contact Center & Omnichannel​

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2024

CRM & Customer Data Management

Big CX News from AWS, Snapchat, Sprinklr & IBM