Rhys Fisher

Latest Stories from Rhys Fisher

snapchat app logo on the smartphone screen in hand.

CRM & Customer Data Management

Snapchat and Sprinklr Team Up to Help Brands Target Younger Customers

Target store entrance the early morning

Customer Analytics & Intelligence

Target Announces “Transformative” GenAI Chatbot for Team Members

Gavel on legal documents representing resolution of employment law case. Concept Employment Law, Legal Resolution, Gavel, Legal Documents, Justice

Contact Center & Omnichannel​

IBM & Kyndryl Sued for Age Discrimination…Again

New York, United States - 7 November 2020: JD Sports app store logo on phone screen, Illustrative Editorial

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Pastel pink piggy money coins saving, financial investment and budget concept, money in the bank deposit and growth, pig hd

Contact Center & Omnichannel​

Zendesk Targets “Essential” AI Startups with Global VC Arm

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

Silhouette Of Hooded Criminal Hacking Computer On Binary Code Background - Cyber Crime Concept

Customer Engagement Platforms

Alleged Hacking Group Leader Behind Twilio, LastPass, & Mailchimp Breaches Arrested

McDonald's logo and drive thru sign at the entrance of McDonald's building

Customer Analytics & Intelligence

McDonald’s Abandons AI for Drive-Thru Orders – What’s Next for Fast-Food CX?

An AI chatbot communicates with a tablet user in a cyberpunk setting, featuring shades of purple and blue.

Customer Analytics & Intelligence

RingSense Receives “Significant” Sales Performance Enhancements

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

Man stuck in the middle of maze. Confused male blocked in round labyrinth.

Customer Analytics & Intelligence

Contentsquare Launches New Analytics Platform in Bid to “Eliminate” Data Silos

Futuristic online shopping technology digital payment from mobile phone. generative ai

Contact Center & Omnichannel​

Talkdesk Reveals Fresh GenAI Capabilities for Retail Users

Close up of business people negotiating a contract and shaking hands in agreement during a meeting

Contact Center & Omnichannel​

Verint Scores $13 Million Deal with Fortune 25 Brand

Innovative doctor using advanced artificial intelligence technology to improve mental health care and enhance awareness.

Contact Center & Omnichannel​

NICE Launches the “World’s First & Only CX-Aware AI Platform”

Twilio Interoperability

Customer Analytics & Intelligence

Twilio Offers Organizations a “Real-Time, Unified” View of Their Customers with New Launches

Woman hands holding or giving something big like bag or gift box over pink background

Contact Center & Omnichannel​

Introducing Creovai: Formerly Tethr & Awaken Intelligence

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