Home → Archives for Rhys Fisher
Contact Center & Omnichannel
How Will AI Impact My Job? 5 Perspectives from the Contact Center Floor
Customer Analytics & Intelligence
Say Hello to Rufus: Amazon’s New Chatbot
3 Damning Drivers of CCaaS Dissatisfaction
A Second Wave of Terrible Chatbots Is Nigh. Thanks, ChatGPT
Customer Engagement Platforms
Composable Customer Engagement Platforms: The Cool Kids on the Block
Workforce Engagement Management
Generative AI Beyond Self-Service: 3 Eye-Catching Contact Center Use Cases
Supporting Vulnerable Customers Through the Energy Price Cap Increase
The Phone Remains the Customer’s Go-To Channel, Even as Voice Experiences Falter
Event News
The CX Awards 2024: How to Prepare an Award-Winning Application
The 3 Customer Service Technologies of the Future
Why Have We Stopped Chatting with Chatbots?
Uncategorized
Customer Expectation Lessons from Subscription Services
Is Inadequate Online Sizing Technology Driving Customers Away?
