Rhys Fisher

Latest Stories from Rhys Fisher

Two hands in business suits pulling on a rope, symbolize conflict, business problems, teamwork problem

CRM & Customer Data Management

Shopify Rules Out a CRM Push After Salesforce Beef

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

Contact Center & Omnichannel​

Cognigy Enters the Agentic AI Conversation, Promises to “Outperform” Anything Else on the Market

network diagram showing many people Generative AI

CRM & Customer Data Management

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

Contact Center & Omnichannel​

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

Science lab setup with microscopes and beakers, back to school science class, hands-on experiments

CRM & Customer Data Management

Zendesk Continues to Experiment with New Pricing Strategies

Big CX News: Zendesk, Qualtrics, 8x8 & Sprinklr

Contact Center & Omnichannel​

The Latest BIG News from Freshworks, Sprinklr, Afiniti & Shopify

Unemployed individuals standing in line at a job fair, hoping for employment opportunities. Concept of job loss and financial insecurity. Generative Ai

CRM & Customer Data Management

Freshworks Reports “Strong” Growth, Then Lays Off 13% of Its Employees

hand holding casino games chips and cards.

CRM & Customer Data Management

HubSpot’s Pricing Gamble Pays Off. Should Others Follow?

Scam, Hacker, Fraudulent online, Personal Data Protection, Identity theft concept, Businessman Being deceived the Internet To steal personal information, Call, Email, credit card and ID card Number

Contact Center & Omnichannel​

Five9 & Pindrop Announce an “Industry-First” Native Integration

Bankruptcy Chapter 15

Contact Center & Omnichannel​

Afiniti Files for Bankruptcy, A Warning to the AI CX Industry

Close up young businessman standing near table with pen in hands, ready signing profitable offer agreement after checking contract terms of conditions, executive manager involved in legal paperwork

Contact Center & Omnichannel​

Sprinklr Appoints Rory Read as CEO, Scraps Its Co-CEO Strategy

Excited call centre agents, fist bump and celebrating deal, promotion and sale from above in office. Motivated, happy and successful telemarketing colleagues or customer support operators cheering

Contact Center & Omnichannel​

8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal

Magnet for your customers

CRM & Customer Data Management

Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back

Fork in the Road Path Decision Choice Division Unify Divergence Convergence Right Wrong Road Less Traveled Crossroad Opportunity Dilemma Business Decision Transition Change Unification Right Wrong

CRM & Customer Data Management

Microsoft Is Phasing Out Its Customer Service Hub (CSH) App

Big CX News: Zendesk, Qualtrics, 8x8 & Sprinklr

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems

Businessman handshake for teamwork of business merger and acquisition,successful negotiate,hand shake,two businessman shake hand with partner to celebration partnership and business deal concept

CRM & Customer Data Management

HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ

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