Rhys Fisher

Latest Stories from Rhys Fisher

A robotic arm precisely drawing blueprints for a new product design.

Customer Analytics & Intelligence

Pega Releases Its GenAI Blueprint 2.0, Gives Enterprises More Generative AI Choice

A robot hand and a piggy bank

Contact Center & Omnichannel​

Verint Raises Guidance as Customers Consume More Bots

BANDAR SERI BEGAWAN,BRUNEI - JULY 25TH,2018 : A male hand holding smartphone with Whatsapp Business apps on an android Google Play Store

Contact Center & Omnichannel​

Meta Announces New WhatsApp AI Capabilities, Promises to “Get Business Done”

London UK concept of future technology 5G network. Generated AI

Contact Center & Omnichannel​

Salesforce Targets UK Market – Announces AI Center & Data Cloud on Hyperforce

Big CX News: oracle, Salesforce, HubSpot, Microsoft

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

cybersecurity service concept of motherboard and safety authentication network or AI regulation laws with login and connecting.

Customer Analytics & Intelligence

HubSpot Announces Sensitive Data Tools for Smart CRM Users

Hands reaching for a globe

CRM & Customer Data Management

Zoho Unveils CRM for Everyone, Promises “True Democratization”

Person falls short in attempting to jump gap between cliffs

Customer Analytics & Intelligence

Webex Announces New AI Features, Targeting CX and EX Shortcomings

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

Customer Analytics & Intelligence

Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”

Diversity, community collaboration and holding hands in air strong together or racial empowerment march. Peace protest, trust teamwork and friendship help or friends, group or support human

CRM & Customer Data Management

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

Big CX News: oracle, Salesforce, HubSpot, Microsoft

CRM & Customer Data Management

Big CX News from AWS, NICE, & Salesforce

Businessmen handshake on an abstract background corporate skyscrapers at sunset, double exposure. Partnership, success, deal, agreement, cooperation, business contract

CRM & Customer Data Management

Salesforce Discusses Its M&A Framework Following the Informatica Fallout

Bottle of perfume with flowers on color background

Uncategorized

How Will Customers React to the L’Oréal- Estée Lauder Child Labour Scandal?

A sports person taking part in an athletics race

Customer Analytics & Intelligence

Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams

Man with jet pack in business concept

Customer Analytics & Intelligence

Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI

Male workers rope access height safety connecting with eight knots safety harness construction site oil tank dome.

Contact Center & Omnichannel​

Salesforce Boosts Service Cloud Digital Engagement with Data-Harnessing Capabilities

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