Rhys Fisher

AI & Automation in CX

Big CX News from Salesforce, Vonage, ServiceNow, Oracle & Genesys

AI & Automation in CX

AI Now Drives 20% of Genesys’s New Business

Contact Center & Omnichannel​

Cutting Through the AI Hype: Here’s How to Actually Measure What Matters

AI & Automation in CX

Vonage Targets Agent Productivity with Deep ServiceNow Voice Integration

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

Contact Center & Omnichannel​

The Metaverse Is Dead, Here’s What CX Actually Built

AI & Automation in CX

Qualtrics Launches AI Agents That Close the Loop in Real Time

AI & Automation in CX

Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

AI & Automation in CX

Krisp Launches Customer Accent Conversion for Global Contact Centers

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

Nvidia Targets Contact Centers with Open-Source AI Agent Platform

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric