Rhys Fisher

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard

AI & Automation in CX

Why “Bolt-On AI” Is Killing CX ROI

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Contact Center & Omnichannel​

Oracle’s TikTok Outages Expose the Hidden Risk in Your CX Platform

AI & Automation in CX

Your AI Agents Are Flying Blind Without Emotion Intelligence

Contact Center & Omnichannel​

What Verint’s Mass Layoffs Mean for Your CX Tech Stack

Contact Center & Omnichannel​

How AI Turns Your Existing Contact Center Team into a Revenue Engine

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Marketing & Sales Technology

No Plug-Ins, No Hassle: Payments Go Native in Zendesk

AI & Automation in CX

Big CX News from Zoom, ServiceNow, Salesforce, RingCentral & Openai

Contact Center & Omnichannel​

Stop Wasting AI Investments: Modernize Your Coaching Strategy

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

AI & Automation in CX

Tool Sprawl Is Killing Your AI Strategy – Here’s the Fix

AI & Automation in CX

Zoom Launches Virtual Agent 3.0 to Fix Chatbot’s Broken Promise