Rhys Fisher

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

Workforce Engagement Management

NiCE Declares the Era of Bolted-On AI Is Over

Workforce Engagement Management

The Data CX Leaders Need to Justify Every Agent Experience Investment

Contact Center & Omnichannel​

Why Cloud-First CX Is No Longer Enough

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Service Management & Connectivity

Zoom: AI That Deflects Isn’t Solving Your CX Problem

Contact Center & Omnichannel​

Big CX News from Salesforce, Cisco, NiCE & Afiniti

Service Management & Connectivity

8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

Contact Center & Omnichannel​

Cisco Launches AI WEM, AI Concierge, and Agent 360 at Cisco Live

Contact Center & Omnichannel​

Cisco: The AI Chatbot Era Is Dead – Here’s What Comes Next

AI & Automation in CX

How Zoom’s New AI Agent Could Cut Post-Call Wrap-Up for Good

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Customer Engagement & Journey Orchestration

Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) 2026: The Rundown

AI & Automation in CX

The $735 Problem: Why Enterprise AI Governance is Set Up to Fail

AI & Automation in CX

Salesforce’s AI Agents Are Now Outworking Its Human Support Teams