Rhys Fisher

AI & Automation in CX

Talkdesk Says Retail Needs Orchestration, Not More AI Tools

Contact Center & Omnichannel​

Trustworthy AI Without the Black Box

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

Customer Analytics & Intelligence

Accenture Acquires Faculty to Scale Safe Enterprise AI

AI & Automation in CX

How to Navigate the CX Vendor Arms Race

CX TV

The Future of Customer Support Gets Visual – and Real

AI & Automation in CX

CX Today’s 12 Trends of Christmas: Expert Predictions for 2026

AI & Automation in CX

Stop Flying Blind: Use AI to Score Every Customer Interaction

AI & Automation in CX

How AI Speech Analytics Unlocks Hidden Value in Voice Calls

AI & Automation in CX

Salesforce and Vonage Bring AI Voice Power to the Contact Center

AI & Automation in CX

Big CX News from ServiceNow, Zoom, Cisco & IKEA

Customer Analytics & Intelligence

New Shopify-Contentsquare Deal Targets Major Conversion Leaks

AI & Automation in CX

End Costly QA Guesswork with Automated Evaluation

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

The 2026 CX Trends Every Enterprise Should Act On

AI & Automation in CX

Why Enterprise CX Leaders Don’t Trust Generative AI Alone