I help CX and contact centre leaders understand what’s really happening with AI and CX technology.
Separating CX technology hype from operational reality with market analysis and industry conversations.
Through my work at CX Today, I speak with executives, analysts, practitioners and technology providers shaping the industry.
My focus is on how AI, automation and CX platforms perform in real operations, not just in theory.
I draw on experience in contact centre operations, CX consulting and customer insight to interpret emerging trends and what they mean for organisations.
