Home → Archives for Sandra Radlovački
Sandra is a CX Today journalist
Contact Center
Understanding Customer Intent in the Contact Centre
CRM
Previewing the Salesforce Winter ’23 Release
Customer Data Platform
Introducing Text Analytics 2.0
Observe.AI Launches a New Analytics Capability
3CLogic Integrates with ServiceNow
Authenticx Releases a Quality Management Solution for Healthcare
Balto Launches an App-Free Version of Its Platform
Workforce Engagement Management
Five9 Study: 90% of Contact Centres are Focusing More on Agent Experience
Reputation Adds New Features for Instagram and TikTok
BIG CX NEWS from Avaya, Oracle, and Twilio
Kyndryl and Five9 Join Forces
Twilio Falls Victim to a Phishing Attack
Office Today is Here!
Verint Releases a New Data Integration for Zoom
Invoca Integrates with Five9
Mitto: Customers Prefer a Dentist Appointment Over Interacting with Banks
