Sean Nolan

Sean Nolan is a Technology Journalist at CX Today. He has experience reporting on software that impacts customer trust, including marketing, communications, and IT service management. He has collaborated with brands such as Google, AWS, and Oracle to create insightful materials for IT decision-makers.

Latest Stories from Sean Nolan

CX reliability stack showing service management CX, CX observability, and CX infrastructure monitoring

Service Management & Connectivity

How to Improve Contact Center Reliability: The Essential CX Service Management, Observability, and Connectivity Guide

Service Management & Connectivity

What Are The Trends Making Enterprises Rethink Service Management For CX In 2026

Governable automation and AI governance - to address AI hype fatigue

AI & Automation in CX

Why CX Teams Are Cutting Back on AI Hype and Doubling Down on Governable Automation

Top marketing events and sales conferences to attend in 2026

Marketing & Sales Technology

What Are the Top Sales & Marketing Events in 2026: Your Guide 

Martech Reports and Sales Reports In One Simple Guide

Marketing & Sales Technology

If You Haven’t Read These 10 Sales & Marketing Reports, You’re Flying Blind

Martech software adoption roadmap showing a Sales automation onboarding plan, Sales IT change management, Adopting sales technology, and Adopting marketing platforms

Marketing & Sales Technology

How to Ensure Your Sales & Marketing Tech Doesn’t Get Left Behind: A 90 Day Guide

Martech readiness checklist and sales tech checklist with 15 buyer questions

Marketing & Sales Technology

What Is A Sales & Marketing Technology Readiness Checklist – The 101 Guide

Sales use cases showing real results across five industries

Marketing & Sales Technology

5 Industry Case Studies That Prove Sales & Marketing Tech Isn’t Optional Anymore

Sales technology ROI and martech revenue growth explained

Marketing & Sales Technology

How Sales & Marketing Tech Can Boost Your Revenue – and Deliver Real ROI

Future-proof sales and marketing tech stack aligned with 2026 sales and marketing trends and AI-powered tools

Marketing & Sales Technology

What Are The Sales & Marketing Trends That Will Help You Sell More in 2026

Martech tools dashboard powered by AI in martech supporting a unified martech customer journey and representing the best martech tools for the future

Marketing & Sales Technology

Martech Tools Explained: Creating the Best Customer Journey

Sales automation and sales and marketing automation platform powered by AI sales tools improving the martech customer journey and representing the future of AI in marketing

Marketing & Sales Technology

Sales Automation Without Sales Alienation: A Strategic Guide for Enterprise Buyers

Customer communities driving customer-led marketing: past customers cheer with a “PAST CUSTOMERS” banner while a marketing manager points to them as a growth engine.

Marketing & Sales Technology

How Customer Communities Became a New Revenue Channel

Sales enablement technology helps close deals as a salesperson and client shake hands at a desk, surrounded by digital workflow icons and a glowing dollar sign.

Marketing & Sales Technology

How Sales Enablement Technology Will Transform the Revenue Team by 2030

AI & Automation in CX

Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over

An AI marketing tool leads a marketing expert into the future

Marketing & Sales Technology

The Future of AI in Marketing: Inside the 2030 Martech Toolkit

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