Julie Tano-Lawson

Security, Privacy & Compliance

Coupang CEO Resigns as Regulators Tighten Oversight Following Data Breach

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI

CRM & Customer Data Management

How to Choose a Journey Orchestration Platform in 2026

AI & Automation in CX

Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment