Julie Tano-Lawson

AI & Automation in CX

Microsoft and OpenAI Move Beyond Exclusivity in Next Phase of AI Partnership

Marketing & Sales Technology

Your Martech Stack Isn’t Driving Growth – It’s Hiding Why Pipeline Quality Is Declining

AI & Automation in CX

Meta AI Business Assistant Cuts Advertiser Issue Resolution Time by 20%

Contact Center & Omnichannel​

Future of CX: Part 5 – 3:05 PM — The Layoff Dashboard

CRM & Customer Data Management

The Identity Backbone of Always‑On CX: Why CRM and CDPs Are the Real Resilience Layer

Security, Privacy & Compliance

How to Balance AI Innovation with Enterprise Data Privacy Compliance