Nicolas de Kouchkovsky

Security, Privacy & Compliance

The Impersonation Crisis in Social CX: How Fake Accounts and AI Clones Are Exploiting Customer Trust

CRM & Customer Data Management

“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap

CRM & Customer Data Management

Why Salesforce’s Headless Contentful Deal Is Bigger Than Content Management

AI & Automation in CX

Big CX News from HubSpot, Microsoft, OpenAI & Anthropic

Security, Privacy & Compliance

Privacy Fears Could Push Half of Consumers Off Social Media, Raising Challenges for Customer Engagement

AI & Automation in CX

Zoom Brings AI Receptionist to Any Phone System – No Zoom Phone Required