Oru Mohiuddin

CRM

Salesforce Follows ServiceNow’s Lead, Pivots to Building AI Agent Ecosystems

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What ‘See the Solution’ Means: Why Visual Interactions Are the Missing Link in Agentic AI

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An Analyst’s Take on the Forrester Wave for Contact Center as a Service (CCaaS) 2025

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AI Solutions Have Never Been Better: Why Are Organizations Still Struggling with Adoption?

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Gartner Exposes the Pressure on Customer Service Leaders to Deploy “Limitless Automation”

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Big CX News from Cisco, Microsoft, Salesforce, & Verint