Operational Efficiency

ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking

Contact Center & Omnichannel​

From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch

AI & Automation in CX

Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load

AI & Automation in CX

From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems

Contact Center & Omnichannel​

NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership

AI & Automation in CX

Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps

Security, Privacy & Compliance

Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Free UK AI Training Gives CX Leaders a Rare Skills Advantage

Contact Center & Omnichannel​

Voice AI is Booming – But Without CX Observability, It Will Break

Contact Center & Omnichannel​

Why Bringing Customer Service Home Isn’t Always Worth It

AI & Automation in CX

UK Government Partners with Anthropic to Launch AI-Powered Assistant

Marketing & Sales Technology

How Sales Enablement Technology Will Transform the Revenue Team by 2030

Contact Center & Omnichannel​

Big CX Update: How Tata Communications Is Transforming Customer Interactions with AI

Contact Center & Omnichannel​

Defining a New Category: Why CX Observability Matters in Today’s AI-Powered Contact Centers

AI & Automation in CX

Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over