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CRM
Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks
Contact Center
RingCentral Recommits to NiCE, Explains Where Its Own CCaaS Solution Fits
AWS Pushes a Lightweight Version of Amazon Connect for SMBs
First Contact Center Solution Certified for Microsoft Teams’ New Integration Model
Salesforce Channels Is a Big Step In Converging CRM & UCaaS
Zoom Drops an Auto Dialer, Expands Its Portfolio for Sales and Revenue Teams
Is CCaaS + UCaaS + CPaaS Compelling for Enterprise Contact Centers?
Gartner Drops the Term “CXaaS” After Industry Pushback
Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?
Salesforce Blocks Competitors from Using Slack Data: So What?
RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap
Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown
CX
UCaaS Meets CCaaS: Transforming Enterprise Communications
Salesforce Embeds Slack Directly Into CRM Records
Conversational AI
Microsoft 365’s “Biggest” Update in 8 Years Will Transform Microsoft Teams Into a Hub for AI Agents
RingCentral Surpasses 1,000 RingCX and AI Receptionist Customers
