Global provider of secure solutions for payments, PCI Pal recently announced the development of its partnership with Talkdesk, the award-winning cloud contact centre solution. With various customers live across North America and EMEA, Talkdesk leverages the PCI Pal platform on a global scale.
This means that Talkdesk can provide a fully-integrated and secure solution for safe payment services across its global customer base, and reseller partners. There’s even a simplified deployment process, and no need for on-premise hardware too.
A More Secure Solution
Talkdesk is one of the market leaders in the cloud contact centre environment today. The company has achieved accolades from Forrester and Gartner for its enterprise-level cloud contact centre. This partnership will facilitate PCI Pal’s continued growth as it focuses on expanding its footprint through new channel partner options.
According to the CEO of PCI Pal, James Barham, said that the company is thrilled and excited to be working alongside Talkdesk. PCI Pal looks forward to augmenting the award-winning Talkdesk platform with its compliant and secure payment technology. This solution will empower organisations to connect with their customers across multiple channels.
With PCI Pal and Talkdesk, companies can connect with their clients through channels like email, SMS, webchat, and voice, without compromising on safety.
Supporting Global Growth
According to PCI Pal’s CEO, Talkdesk already provides companies with some of the most innovative solutions for customer experience. By offering PCI Pal technology in the Talkdesk platform, the company can ensure that end-users can keep cardholder data secure. This solution will even work in remote environments.
According to Chief Product Officer of Talkdesk, CK Kannan, Talkdesk understands that the changing needs of today’s enterprises means that companies need to constantly work to improve experiences. It’s vital to Talkdesk that the team can also ensure that users have the highest levels of security and compliance available too.
The partnership between PCI Pal and Talkdesk should ensure that companies have a reliable way to create a fantastic omni-channel contact experience for their customers. At the same time, businesses don’t have to worry about taking risks with security.
