Cloud-based voice platform Aircall has announced its latest Series D funding round.
Aircall offers both a cloud-based phone system and call centre software that features extensive CRM and helpdesk integration with popular solutions such as Salesforce Hubspot, Zendesk, Slack and Intercom.
Since its 2014 foundation, the company has raised over $226mn across a number of funding rounds. Its latest Series D alone raised $120mn, led by the Growth Equity business within Goldman Sachs Asset Management, alongside existing investors DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, Gaia Capital Partners and Swisscom Ventures.
Kirk Lepke, Executive Director at Goldman Sachs, said: “We have been following Aircall’s journey for some time and are delighted to be partnering with Olivier and the Aircall team to lead the Series D. The company has tremendous momentum within a huge category and a differentiated product strategy that will sustain significant growth for many years to come.”
The company pointed to the ongoing COVID-19 pandemic as having accelerated digital transformation for companies of all sizes and increased the expectations of customers for more personalised and convenient services.
Christian Resch, Managing Director at Goldman Sachs, said: “The past 12 months have been a catalyst for Aircall’s cloud based SaaS communication solution. In a hybrid work environment, users are looking to Aircall to provide an easy to use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”
Aircall’s solution is targeted at streamlining contact centre workflows and allowing teams better insights into customer needs and more data around their performances.
Aircall said it would use the new funds to:
- Expand its app ecosystem with new integrations for ecommerce, financial services, sales and support use cases
- Expand globally with new offices in London and Berlin and increased investment in North America and APAC
- Partner with telecommunications companies
- Integrate new AI capabilities and productivity features for contact centres
“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances.” said Olivier Pailhes, co-founder and CEO of Aircall. “Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”
