Dubber has launched Dubber PCI Comply for Amazon Connect, a PCI compliance solution for any communication modality, including contact centre, voice, IVR, and chat.
The PCI compliance solution masks the contact centre environment during transactions, allowing customers to safely provide their credit card details, either by using their telephone keypad or their voice. The solution captures the card information before passing it onto the Payment Service Provider (PSP). Then, a notification lets the agent know if the payment has been approved or rejected.
James Slaney, COO of Dubber, said: “Dubber’s aim is to deliver products that focus on speed of delivery and scale of the cloud. With the release of ‘Dubber PCI Comply for Amazon Connect,’ we’ve focussed on the key aspects and benefits of Amazon Connect for Service Providers, Enterprises and Contact Centres.
“Like Amazon Connect, Dubber PCI Comply for Amazon Connect is driven by our innovative and simple API integration, providing the ability to deploy PCI compliance across an organisation immediately.”
Served entirely from Amazon Web Services (AWS), organisations of all sizes can use and integrate Dubber PCI Comply into their contact centre.
“With continued innovations like Dubber PCI Comply for Amazon Connect, and Notes by Dubber we continue to innovate, delivering ever increasing opportunities for our partners – from service providers, contact centre solution providers and Amazon itself – to differentiate, increase revenue and drive retention,” added Slaney.
“In line with this, Dubber is continuing the innovation into PCI Comply, by expanding the supported platforms utilised by our Service Provider partners that have similar scale and integration abilities to Amazon Connect”, added Slaney.
To maintain the safety and trust of their customers, contact centres should consider the true cost of PCI DSS compliance.
