Five9 and Deloitte Canada Join Forces

The partnership aims to meet the growing demand for cloud contact centre solutions in the region

Five9 and Deloitte Canada Join Forces
Contact CentreLatest News

Last Edited: April 21, 2022

Sandra Radlovački

Sandra Radlovački

Five9 has partnered with Deloitte Canada to meet the growing demand for digital networking and Contact Centre as a Service (CCaaS) in the country.

Deloitte Canada will feature the Five9 Intelligent Cloud Contact Centre as part of its Future of Service Practice to provide contact center solutions and services across strategy, architecture, and implementation.

Meanwhile, the Five9 platform will give Deloitte Canada’s clients access to digital channels, contact centre analytics, workflow automation, and workforce optimisation to help them deliver more engaging customer experiences.

Bruce Derraugh, Canadian Practice Leader, Deloitte, said: “Contact centers have become a vital channel for organizations to strengthen their customer relationships and accelerate business transformation.”

“We are expanding our Canadian Future of Service Consulting team that is dedicated to helping our clients leverage modern CCaaS solutions, and we look forward to working closely with Five9 to help our clients maximize the value of their CX solutions and drive successful transformation outcomes to meet their business objectives.”

This news follows Five9’s recent investments into Canadian data centres that support local data privacy regulations and empower the already available data centres in North America and EMEA.

Steve Plunkett, Vice President, Global Systems Integrators, Five9, said: “Canadian businesses have more choice than ever when it comes to cloud-based contact center services, and our partnership with Deloitte Canada will extend our ability to deliver a differentiated, secure, world-class experience for our customers.”

“We are excited about our partnership with Deloitte Canada and the business outcomes we will jointly drive for local enterprises’ ongoing success.”

On its last earnings call, Five9 revealed record revenue growth in 2021 and Q4, crediting its AI-based solutions for driving sales.


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