Future-Proofing a Business with Omni-Channel

Carly Read
Senior Reporter

CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros


Watch on YouTube.

In this session we discuss the following:

  • How omni-channel can operate beyond simply offering call, web and text channels
  • The importance of online communities in CX
  • How omni-channel help future-proof a business

If you’re looking for more information on this topic visit Khoros.

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