Playvox's advanced workforce engagement features to be included in UJET's CCaaS 3.0 cloud contact centre
UJET has partnered with Playvox, to bring together its ultra-modern Enterprise cloud contact centre with Playvox’s best-in-class workforce engagement management (WEM) capabilities.
Since Playvox is a globally recognised software leader in both workforce management and quality management, the partnership with UJET will offer real-time agent forecasting, scheduling, and quality management through its extended suite of workforce engagement capabilities.
According to Playvox, their Suite of cloud-based applications is the first WEM suite built for the digital era and it empowers everyone from agents, workforce managers, quality analysts, and team leaders with the tools and real-time intelligence which create healthy work environments that produce excellent customer experiences.
Carver Matheidas, Vice President of Channels for Playvox, said: “UJET and Playvox share a similar vision – to empower contact center agents to be their best and deliver amazing customer experiences.”
“With this partnership, our two companies are in an even stronger position to provide businesses with the Workforce Engagement Management capabilities they need.”
Tom Puorro, Chief Business Officer for UJET, said: “There are tremendous synergies and efficiencies to be gained for our customers with the seamless integration of their WEM and CCaaS suites offered through this partnership.”
“We are excited to work with the Playvox team to help brands deliver more modern experiences for their customers and agents that yield better ROI and bottom-line results for their business as well.”
Besides workforce forecasting and scheduling, the UJET-Playvox partnership will include Playvox Quality Management to UJET’S CCaaS 3.0 solution that will increase agent performance, effectiveness and efficiency.