Latest Editorial News

CRM & Customer Data Management

Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire

AI & Automation in CX

CX AI Needs Outcomes, Not Tokens

Security, Privacy & Compliance

Anthropic Releases Mythos-Class Claude Fable 5 as Enterprises Struggle to Govern AI Security Risk

Customer Analytics & Intelligence

Sprinklr Launches LLM Insights to Track and Fix How Brands Appear in AI Search

Contact Center & Omnichannel​

Why Voice AI Adoption Is Accelerating in 2026

Security, Privacy & Compliance

Anthropic Exposes the Enterprise Patch Gap as Exploitation Hits “Minus Seven Days”, Red Hat Warns

Marketing & Sales Technology

Gartner Data: 49% of U.S. Consumers Say AI Has Made Content Quality Worse

Workforce Engagement Management

NiCE Declares the Era of Bolted-On AI Is Over

CRM & Customer Data Management

CommBank Invests AU$140MN in Human Support for Complex Customer Service Needs Across Channels

Workforce Engagement Management

The Data CX Leaders Need to Justify Every Agent Experience Investment

AI & Automation in CX

Verizon CEO: AI Agents Could Displace ‘A Large Percentage’ of Customer Service Jobs

Service Management & Connectivity

TELUS Digital: Two Thirds Of Enterprises Are Deploying AI Without Safety Nets

Event News

CX Awards 2026 – Where Outcomes Get Recognized

Contact Center & Omnichannel​

Fin Launches Fin Voice 2 With 24.5% Higher Resolution Rates for AI Phone Support

AI & Automation in CX

Is Zoom the Most Interesting Company in CX Right Now? Zeus Kerravala Thinks So

Marketing & Sales Technology

Has Hyper‑Personalization Gone Too Far in Marketing?