Latest Editorial News

Marketing & Sales Technology

AI-Generated Marketing Is Eroding Customer Trust. Are Brands Measuring the Wrong Things?

CRM & Customer Data Management

The ISG Customer Experience Management Advanced Buyers Guide 2026: 6 Top Takeaways

Contact Center & Omnichannel​

Genesys Acquires Pinkfish to Close the Contact Center Automation Gap

AI & Automation in CX

Is IBM’s AI Killing Its Own CX Consulting?

AI & Automation in CX

Microsoft Brings Safety to AI-Driven Commerce with New MCP Server

AI & Automation in CX

AI Accountability: The Governance Gap Leaders Miss

CRM & Customer Data Management

Salesforce Makes Agentforce Commerce Generally Available Ahead of Peak Season

AI & Automation in CX

HP Taps OpenAI Frontier to Scale Enterprise AI Across Customer Experience

AI & Automation in CX

From Reactive to Agentic: What an AI Native Contact Centre Actually Looks Like

AI & Automation in CX

What Do Rising Compute Costs Mean for CX Leaders?

AI & Automation in CX

Alorica and Crescendo Partner to Bring AI into Live Enterprise Service Channels

AI & Automation in CX

From Generic Bots to Prebuilt Agents: How CX’s Build vs Buy Debate is Changing

AI & Automation in CX

Datamark’s Playbook for Real-Time CX Changes

AI & Automation in CX

CCW Vegas 2026: 10 CX Trends That Prove the Industry’s AI Honeymoon Is Well and Truly Over

AI & Automation in CX

Salesforce Introduces Prebuilt Service Agent With Outcome-Based Pricing Model

AI & Automation in CX

8×8 Targets a Costly Routing Problem in CX