CRM & Customer Data Management

AI & Automation in CX

Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software

Contact Center & Omnichannel​

The Real Reason Your Contact Center AI Isn’t Delivering ROI

CRM & Customer Data Management

Salesforce to Acquire Own Company for $1.9BN, Biggest Acquisition Since Slack

Contact Center & Omnichannel​

Big CX News from Salesforce, NICE, Microsoft & Dubber

CRM & Customer Data Management

Salesforce Offers Enterprise Sales and Service Cloud Customers a Free Upgrade

CRM & Customer Data Management

Analysts React to Salesforce’s Acquisition of PredictSpring

CRM & Customer Data Management

Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution

CRM & Customer Data Management

Klarna is All in on AI, Plans to Slash Workforce in Half

Contact Center & Omnichannel​

Big CX News from Zendesk, Cisco, Oracle & Five9

CRM & Customer Data Management

Oracle Announces Revenue-Boosting All-in-One CX Management Solution

CRM & Customer Data Management

Zendesk Unveils “Industry First” Outcome-Based Pricing Model

CRM & Customer Data Management

Salesforce CEO Slams Microsoft Copilot: “So Many Customers Are So Disappointed”

CRM & Customer Data Management

Salesforce Doubles Down On Autonomous Agents With Einstein SDR and Sales Coach

Contact Center & Omnichannel​

Big CX News from NICE, Five9, Zoom & Webex

Contact Center & Omnichannel​

Zendesk Report Predicts the End of Customer Wait Times

CRM & Customer Data Management

Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”

CRM & Customer Data Management

HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model

CRM & Customer Data Management

Salesforce Embeds Tableau Pulse in Flagship CRM Platform