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Home → CRM & Customer Data Management
AI & Automation in CX
ChatGPT vs Claude vs Copilot: Which is the Best Starting Tool for Marketing?
CRM & Customer Data Management
The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
HubSpot Expects to Add Up to 10,000 New Customers Per Quarter with New Pricing Model
Salesforce Embeds Tableau Pulse in Flagship CRM Platform
Contact Center & Omnichannel
Big CX News from NICE, Zendesk, Meta & Five9
NICE Names Scott Russell as New CEO, Posts Strong Q2 Numbers
Zendesk Teams with Meta to Launch Customer Messaging App
Customer Analytics & Intelligence
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Macy’s Leverages Rokt’s AI & Machine Learning to Enhance the Shopping Experience
Five9 Hits $1bn in Annual Revenue Run Rate, AI & Automation Key to Success
Five9 Set to Acquire Acqueon, Highlights Orchestration & Omnichannel Capabilities
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
Big CX News from Five9, NICE, Oracle & Webex
Oracle Boosts Personalized Messaging Capabilities with Syniverse Solution
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
The Forrester Wave for Customer Analytics Technologies 2024: Top Takeaways
Salesforce to Acquire Unified Omnichannel Retail Platform
Tropical Smoothie Cafe Uses Qualtrics to Turn Reviews Into Revenue
HubSpot Got the Blame, But Does the Whole Industry Have the Same Problem?
The AI Personalization Trap CX Leaders Must Avoid
The CRM Stack Is Cracking, Treasure AI Warns
“Your AI Shouldn’t Own the Relationship” The CRM Relationship Trap
