CRM & Customer Data Management

CRM & Customer Data Management

The CRM Trap: Why Most Contact Centers Are Paying for Integrations That Don’t Actually Work

Contact Center & Omnichannel​

Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge

Contact Center & Omnichannel​

IBM & Kyndryl Sued for Age Discrimination…Again

Contact Center & Omnichannel​

JD Sports Leverages Airship Enhancements to Elevate Mobile App CX

Contact Center & Omnichannel​

Big CX News from Salesforce, Microsoft, BT & ServiceNow

CRM & Customer Data Management

Salesforce Unveils a “World First” Innovation to Optimize GenAI Implementations

Contact Center & Omnichannel​

Big CX News from NICE, Genesys, Pega, & Sanas

CRM & Customer Data Management

7 Reasons to Invest in the Benefits of CRM Systems in 2024

Contact Center & Omnichannel​

Big CX News from Microsoft, Five9, Salesforce, SAP & HubSpot

Customer Analytics & Intelligence

HubSpot Announces Sensitive Data Tools for Smart CRM Users

CRM & Customer Data Management

Zoho Unveils CRM for Everyone, Promises “True Democratization”

CRM & Customer Data Management

How to Compare CRM Solutions Effectively in 2024

CRM & Customer Data Management

The Biggest CRM Trends to Watch in 2024 and Beyond

CRM & Customer Data Management

SAP Announces a Slew of Sales and Marketing AI Features, Targets Agent Empowerment

CRM & Customer Data Management

Big CX News from AWS, NICE, & Salesforce

CRM & Customer Data Management

Salesforce Discusses Its M&A Framework Following the Informatica Fallout

CRM & Customer Data Management

Gartner Magic Quadrant for Content Marketing Platforms 2024

CRM & Customer Data Management

CEOs Are Leaving CX Companies: A Short-Term Trend or the New Normal?