Editorial Type
Tech Categories
Hot Topics
Business Priorities
Industry Verticals
Connect
More from CX Today
Home → CRM & Customer Data Management
AI & Automation in CX
Stop Tool Sprawl: Why Scaling Teams Need a Modern Business OS, Not More Software
Contact Center & Omnichannel
The Real Reason Your Contact Center AI Isn’t Delivering ROI
CRM & Customer Data Management
Salesforce Crowned King of CRM for the 11th Year Running
Microsoft-Centric Contact Center: A Unified Approach with Dynamics, Teams, Office 365, and AI
Pegasystems Resolves Shareholder Suit for $35MN, Shares Update on $2BN Appian Case
The Salesforce Einstein Copilot Is Now Generally Available
Workforce Engagement Management
Slack Sales Elevate Transforms Team Performance
Big CX News from Salesforce, HubSpot, SAP, & Medallia
Customer Analytics & Intelligence
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
Oracle Brings More AI Capabilities to Service & Sales Teams
HubSpot “Reinvents” Content Marketing, Takes Commerce Hub Global
HubSpot Declares “Customer Experience Is Broken”, Unveils the “All-New” Service Hub to Fix It
SAP Shares “Workforce Transformation” Update After Employee Pushback
Salesforce Backs Out of Informatica Deal, Reports
CRM Excellence Unleashed: The Ultimate Guide on How to Use CRM Effectively
CPaaS Platforms: Trends, Industries, and Differentiators
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Informatica Co-Founder: The Salesforce Acquisition Is “a Bad Idea”
Salesforce Agentforce Heats Up the Consolidation Fight, UJET Says It Could Backfire
Legacy CRM Wasn’t Built for AI: The Case for a New Stack
Turning CRM Data Into Action: A Practical Playbook for CX Leaders
How CRM Vendor Attio Turned Intercom’s Fin AI Agent Into an Always-On Sales Rep
Why Retail Leaders Are Ditching Scripted Chatbots for Agentic AI
