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More from CX Today
Home → Customer Analytics & Intelligence
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
How Tui Transformed Customer Experience with Connected Data
Customer Analytics & Intelligence
HubSpot Announces Sensitive Data Tools for Smart CRM Users
Webex Announces New AI Features, Targeting CX and EX Shortcomings
Talkdesk Launches New GenAI-Powered Tools – Promises an End to “Painful IVRs”
CRM & Customer Data Management
Big CX News from AWS, NICE, & Salesforce
Contact Center & Omnichannel
AWS Adds an Analytics Data Lake to Amazon Connect, Provides a Single Source for All Contact Center Data
The Expanded Avaya-RingCentral Partnership: A Closer Look
Are Your SMS Messages Reaching Customers? Don’t Take It for Granted
Redcentric Named First UK Provider of Akixi’s CX Analytics for Microsoft Teams
Vodafone Boosts Its NPS by 20% After Augmenting Its Virtual Agent with GenAI
Afiniti Unveils New AI-Powered Avaya Integration
Big CX News from AWS, Zoom, Salesforce & SugarCRM
Salesforce Unveils Fresh Commerce Cloud and Einstein Copilot Capabilities
IBM and Adobe Combine to Help Businesses Maximize Their GenAI Offerings
“Eat Your Own Dog Food!” – Lessons from a Chief Experience Officer
Legacy Thinking and Process Don’t Work for AI-Powered CX
Cognigy Launches AI Agents for Sales and Marketing – Promises to “Revolutionize Customer Engagement”
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
