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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now
Your Brand Has an AI Reputation. You May Not Like What It Is Saying
Dubber Assures Investors the Business Is Stable After Temporarily Ceasing Trading
CRM & Customer Data Management
Klarna is All in on AI, Plans to Slash Workforce in Half
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
Transitioning to a Dynamic Data Hub: The Future of CX
Why Enhancing Reporting Skills is Crucial for Better Customer Experience Insights: 10 Reasons
Contact Center & Omnichannel
Zendesk Report Predicts the End of Customer Wait Times
Verint Secures Major GenAI Bot Expansion with Leading Healthcare Provider
Tony Blair Wants “AI Doctors” and Chatbots to Save the NHS
TELUS Uses Amazon Connect & Local Measure to Build GenAI-Powered Asynchronous Messaging Tool
Twilio Sued for Allegedly Collecting Customer Data Without Consent
Exclusive: Playvox Founder Opens Up on His Departure from the Company and the Launch of Oversai
How Voice Modulation and Control Can Transform Your Customer Interactions
Big CX News from Five9, NICE, Oracle & Webex
Five9 Expands Genius AI Suite with New GenAI Knowledge Tool to Boost CX
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Huawei and Indosat Launch the Biggest Digital Intelligence Operations Center in Southeast Asia
Why AI Can Be Right and Still Get CX Wrong
The Agentic CX Trust Gap Is Getting Risky
AI & Automation in CX
The Human Tempo Gap: What Is It And How Can We Overcome It?
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It
