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Home → Customer Analytics & Intelligence
Customer Analytics & Intelligence
AEO Is Not SEO With a New Acronym: The Metrics CX Leaders Need to Track Now
Your Brand Has an AI Reputation. You May Not Like What It Is Saying
Twilio Races Toward Profitability, But Revenue Growth Is a Concern
Sprinklr Develops “Digital Twins” to Spread Conversational AI Across the Enterprise
Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul
8 Conversational Analytics Use Cases You Didn’t Know Were Possible
Salesforce Launches Zero Copy Partner Network to Improve Tech Integrations
SMS Vulnerabilities: Weaknesses That Consumers & Enterprises Must Be Aware Of
The Conversational AI Blueprint: A Cautious Approach to Contact Center Bots
Kore.ai Releases “Lighter, Less Expensive” LLMs for Customer Experience Use Cases
Contact Center & Omnichannel
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Bakstage.AI Leverages IBM AI to Better Personalize Bot-Driven Customer Conversations
BT’s RCS Branded Message Takes SMS to the Next Level
Salesforce Announces New AI Features for MuleSoft, Releases Einstein Copilot for Tableau in Beta
New York City’s Microsoft-Powered Chatbot Tells Business Owners to Break the Law
Verint Builds a Data Layer Over the Webex Contact Center
Twilio Appeases Activist Investors with New Addition to Its Board of Directors
6 Reasons to Invest in Conversation Intelligence in 2024
Why AI Can Be Right and Still Get CX Wrong
The Agentic CX Trust Gap Is Getting Risky
AI & Automation in CX
The Human Tempo Gap: What Is It And How Can We Overcome It?
The Prompt Gap: Why Keyword-Based AI Search Tracking Misses What Customers Actually Ask
Your Customer Journey Analytics Are Broken – And Buying More AI Won’t Fix It
