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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Virtual Human Startup Deepbrain AI Raises $44M
Qlik Acquires NodeGraph to Enhance Data Pipelines
Shutterstock Announces API integration with OpenText
IDBS Teams up with Tableau to Expand Analytics Capabilities
Litera Acquires Concep to Drive Data-driven Insights Adoption
Sisense Named a Leader in Augmented Business Intelligence Platforms
Alteryx Becomes Snowflake Network Elite Partner
Drips Expands Conversational AI Platform
Conversational AI Firm Senseforth.ai Raises $14 Million
Text Request Launches New Batch of Integrations and Upgrades
First Customer Insights Engine Retain.ai Raises $23M
Best Speech Analytics Software for Contact Centres
Ways Speech Analytics Can Improve Knowledge Management for Contact Centres
Business Intelligence vs. Business Analytics
How to Leverage Data from Speech Analytics
Benefits of Using a Speech Analytics Tool for Customer Support Agents
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Contact Center & Omnichannel
Why 95% of AI Pilots Fail – and How to Be the 5% That Wins
Can AI Solve Accent Bias in CX? The Ethics of Voice Tech
