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Customer Analytics & Intelligence
Containment Metrics Are Killing Customer Trust, Says Amazon Connect
AI & Automation in CX
How CX Leaders Can Turn Insights into Measurable Business Outcomes
Domo Introduces Updated Version of Domo Everywhere
Dialpad to Expand the Team in India
How Text Analytics Help Contact Centres
GraphDB 9.8 Introduces Text Mining Integration
BLEND Acquires GM Voices
How Speech Analytics Offers Support To Live Agents
Continental and Elektrobit Integrate Amazon’s Alexa
ThoughtSpot Launches Support for Snowpark
Conversational AI Firm Webio Receives a €500k Investment
Verint AI and Analytics Solutions Receive Highest Customer Scores
AppTek Picked as a High-Quality Provider by CallMiner
Sinch Acquires MessageMedia for $1.3B
GoodData Launches New GoodData.CN Product Editions
Sisense Named an Overall Leader in Customer Experience by Dresner Study
Deepgram Reveals New Improvements to Conversational AI
How Real-Time and Predictive Analytics Help a Hybrid Workforce
Retail CX Is Up, But Consistency Is the Real Battleground
Reinvent Your Value Proposition Or Lose Customers, Bain Warns
Roundtable Discussion: Your Data Is Lying to You – And Your AI Is Making It Worse
From Announcements to Actual Conversations: Infobip’s Blueprint for CX That Sticks
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
