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Customer Analytics & Intelligence
Stop Asking for Feedback: How Context-Aware Listening Replaces the Survey Link
Contact Center & Omnichannel
The Outbound Visibility Problem No One Talks About
Collaborating for Compliance: The Actiance and Smarsh Merger
Simetric Mobile Call Recording for MiFID II, Powered by Dubber
Compliance Call from Nimans & ReTell
Talking Toll Fraud with Tollring at BroadSoft Connections
Aeriandi Adds Automatic Speech Recognition to its PCI Compliant Voice Services
BT Wholesale and Tollring Give Resellers Control to Combat Fraud
Akixi Introduces New Smartphone App at Connections 2017
SPECIAL REPORT: Call Recording & The Right to Be Forgotten
GDPR – An Overview Focused Around Call Recording
Acxiom Partners with Data Compliant to Help Brands Accelerate GDPR Readiness
Pindrop Releases 2nd Generation Hi-Def Phoneprinting
New Technology First to Decipher ‘Deeper’ Human Personality Traits Real Time
8×8 Contact Centre Review: Removing the Clutter to Boost Performance
Transcription Technology Launched to Revolutionise Analysis of Spoken Voice
Oak Expands Reseller Sales Opportunities with New Appointments
GreenKey & Red Box Partner to Launch Integrated Trading Solution
Your Shoppers Are Rethinking Fast Fashion, What Now?
AI & Automation in CX
Why the 2026 Conversational AI Gartner Magic Quadrant Doesn’t Add Up
Why “How Was Your Flight?” Now Defines Airline Loyalty
Death of the Survey Link: The Future of Customer Feedback Is Conversational
Cancelled Flight, Broken App, No Answer – Why Airline CX Keeps Failing at the Worst Moment
