The CX Awards is an annual celebration of the best in customer experience innovation.
Until this point in 2025, agentic AI has captured most of the media attention.
However, underneath the headlines, there’s lots more going on across the space.
CCaaS, CRM, CPaaS, WEM, conversational AI… tech vendors across each subset of CX have their own stories to tell.
The CX Awards gives the very best visionaries and innovators the platform to do so.
This year’s event promises to go further in cutting through the noise, celebrating those tech providers not only making big promises, but backing them up, too.
The event has a rich history of doing so, recognizing companies of all sizes, from sprightly minnows to mega-sized mavericks.
Once again, the CX Awards will spotlight more of the industry’s best in 2025, coming back bigger than ever before.
→ APPLICATIONS OPEN ON MONDAY, APRIL 14
What to Expect from the 2025 CX Awards
Taking place on Thursday, July 10, 2025, the CX Awards honors standout visionaries, technologies, and deployments from across the customer experience space.
16 of the most recognizable industry analysts, consultants, and thinkers will score the entries, pinpointing those that are working to make the customer experiences of tomorrow possible today.
Those scores will trim down the list of applications into finalists, with the winners announced across the CX Today platform and a social media splash to boot.
But what makes the CX Awards 2025 awards bigger than ever? Well, it casts a wider net, reaching out across the CX stack to thrust more deserving brands into the limelight.
That goal is evident in this year’s eclectic mix of categories. These are:
- Best Enterprise Contact Center Platform
- Best Mid-Market Contact Center Platform
- Best CRM Solution
- Best Workforce Engagement Management (WEM) Platform
- New: Best Voice of the Customer (VoC) Solution
- New: Best Customer Data Platform (CDP)
- Best Conversational Intelligence Solution
- Best Conversational AI Platform
- Best Customer Service BPO
- Best CPaaS Platform
- New: Best Employee Experience Innovation
- New: Best Customer Experience Partnership
- Best Use of AI
- New: Best CX Deployment
- Most Innovative Product
- Best Overall CX Solution
Eager to learn more about each category? Stay tuned! More details will become available shortly after applications open.
How to Get Involved
CX Today is the most-read publication across the customer experience space.
With readership numbers rocketing each year, the CX Awards 2025 is sure to draw in more industry eyeballs than ever before.
Recognizing this, many brands have already reached out ahead of this year’s edition, asking for an application form. They’ll only have to wait a little longer.
Yes, applications will officially open on Monday, April 14, 2025.
From there, the process is lemon-squeezy. Download the entry form, tell your story, and submit the application with a small fee.
There’s lots of time to do so, too, with Friday, May 23, 2025, the application deadline.
Soon after, we will reveal the finalists and winners, who will not secure a sparkling trophy but have their stories celebrated across the publication.
Don’t want to miss out? Then, add a reminder to your calendar for when applications open. Simply click below and set yourself a reminder.
