Applications for the CX Awards 2025 are officially open.
Bouncing back with an extended category list for 2025, we want to use our platform to celebrate even more customer experience innovators.
The new category list allows us to cast a broader net, tell more stories of CX innovation, and expand your chances of winning!
So, don’t miss your chance to showcase to the customer experience world what differentiates your business in this crowded space and walk away with a deserving CX Award.
The Updated CX Awards Categories for 2025
Scheduled for Thursday, July 10, 2025, the CX Awards celebrates exceptional innovations, deployments, and partnerships from across the customer experience industry.
A panel of sixteen prominent analysts, consultants, and thought leaders will evaluate the entries, identifying those brands moving the CX needle.
Their evaluations will narrow down the pool of submissions to a list of finalists, with winners unveiled on the CX Today platform and across our social channels.
The expanded categories for 2025 are:
- Best Enterprise Contact Center Platform
- Best Mid-Market Contact Center Platform
- Best CRM Solution
- Best Workforce Engagement Management (WEM) Platform
- New: Best Voice of the Customer (VoC) Solution
- New: Best Customer Data Platform (CDP)
- Best Conversational Intelligence Solution
- Best Conversational AI Platform
- Best Customer Service BPO
- Best CPaaS Platform
- New: Best Employee Experience Innovation
- New: Best Customer Experience Partnership
- Best Use of AI
- New: Best CX Deployment
- Most Innovative Product
- Best Overall CX Solution
Eager to learn more about each category? Stay tuned! More details will become available shortly after applications open.
Step-by-Step Entry Guide
Step One:
The easiest step of all – download the entry form.
Step Two:
Complete your entry, sharing your story. Why are you submitting? What’s the vision behind your entry? And how are you improving customer experiences?
Feel free to express how you differentiated, innovated, and executed your idea. The more ‘outside the box’ the better!
Step Three:
Simply submit the application with a small fee.
When Is the Deadline and Following Processes?
Prospective entrants need not worry, there is plenty of time to submit your entries, with Friday, May 23, 2025, the application deadline.
Soon after, we will reveal the finalists and winners, who will not just secure a sparkling trophy but have their stories celebrated across the publication.
