Financial Services & Banking CX News, Interviews & Use Cases

Contact Center & Omnichannel​

CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?

Contact Center & Omnichannel​

Microsoft’s New Marketplace Can Help Enterprises Improve Customer Experience

Contact Center & Omnichannel​

Salesforce Launches MuleSoft Agent Fabric to Tackle ‘Agent Sprawl’ in Enterprise AI

Contact Center & Omnichannel​

Talkdesk Expands Vertical Focus with New CX Platform for Service-Based Industries

Contact Center & Omnichannel​

Customer Engagement Summit 2025 Set for London Return

Contact Center & Omnichannel​

Have Some Empathy: Why Hybrid CX Is the Future (For Now)

Contact Center & Omnichannel​

Most Organizations Lack Effective Risk Controls For AI

CRM & Customer Data Management

Thoma Bravo to Snap Up PROS for $1.4BN, Follow Up Its Verint & Dayforce Acquisitions

CRM & Customer Data Management

Dreamforce 2025: What Might Salesforce Unveil?

Contact Center & Omnichannel​

The Latest BIG News from Zoom, Genesys, ServiceNow, and Zendesk

Contact Center & Omnichannel​

Genesys Scoops Its Second-Largest CCaaS Win Ever

CRM & Customer Data Management

Salesforce Teases a New Agentforce Builder, Announces More Additions to the Platform

Contact Center & Omnichannel​

Genesys Deepens Its ServiceNow Partnership, Releases New Agentic AI & Orchestration Capabilities

Workforce Engagement Management

RingCentral Acquires CommunityWFM, Boosts Its Contact Center Platform

Contact Center & Omnichannel​

The Proposed US Bill to Mandate Human Customer Support: Everything That’s Wrong With It

Contact Center & Omnichannel​

Stop Compliance Failures Before They Cost You