Government & Public Sector CX News, Interviews & Use Cases

Security, Privacy & Compliance

The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk

Contact Center & Omnichannel​

Composable Contact Centers Are the CX Strategy Big Platforms Don’t Want You to Use

Contact Center & Omnichannel​

Why ERP Systems Matter More When Customer Expectations Keep Rising

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

Security, Privacy & Compliance

Singaporean Regulator Fines Singtel $774MN for Disruption to Customer Service Lines

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

Microsoft Invests $36.5BN into India and Canada for AI Initiative, Expanding Local Customer Services

Security, Privacy & Compliance

ServiceNow to Modernize Canada’s Public Sector with AI Deployment Services in $100MN Investment

AI & Automation in CX

From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media

Security, Privacy & Compliance

Deeper Integrations, Smarter Service: How SequenceShift Bridges Salesforce & Amazon Connect

Security, Privacy & Compliance

Microsoft Steps Up Efforts to Support European Customers’ Data Sovereignty

Contact Center & Omnichannel​

IRS Adopts Salesforce’s Agentforce as Staffing Cuts Strain Tax Agency Service Quality

Customer Analytics & Intelligence

AI Hallucinations Start With Dirty Data: Governing Knowledge for RAG Agents

AI & Automation in CX

Freshworks Empowers CX Teams with Usable and Uncomplicated AI

Security, Privacy & Compliance

How Enterprises Can Fight Ransomware and Defend Customer Data

Event News

Contact Center Expo UK 2025 – What to Expect