Hospitality & Travel CX News, Interviews & Use Cases

Customer Engagement Platforms

10 Brands That Used Generative AI to Transform Customer Experiences

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Uncategorized

Is NPS Really BS? Another Study Suggests So

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

Customer Analytics & Intelligence

Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure