Hospitality & Travel CX News, Interviews & Use Cases

CRM & Customer Data Management

What Is CPaaS? A Definition, Use Cases, and Top Providers

Contact Center & Omnichannel​

The Top Contact Center Events for 2025 (Updated!)

Event News

The CX Awards 2025 Winners Announcement

Customer Engagement Platforms

Top Loyalty Management Software Vendors Improving Retention in 2025

Customer Engagement Platforms

10 Brands That Used Generative AI to Transform Customer Experiences

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Customer Analytics & Intelligence

Is NPS Really BS? Another Study Suggests So

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

Contact Center & Omnichannel​

10 Proactive Customer Service Strategies for Retail, Banking, Healthcare, & More

Contact Center & Omnichannel​

5 New Customer Expectations for 2025 (and How to Outpace Them!)

Contact Center & Omnichannel​

Dialpad Teases an Agentic AI Platform for Pre-Emptive Customer Service

CRM & Customer Data Management

eGain Secures Three Big CRM Wins, Onboards One of the World’s Largest Airlines

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

Customer Analytics & Intelligence

Adobe Summit 2025: 5 Top Takeaways from the Digital Experience Conference

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Customer Engagement Platforms

Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences