Conversational AI software vendor Kore.ai has partnered with NVIDIA to deliver a solution for optimising contact centres and lowering customer churn.
The two companies will collaborate to fuel innovation in the deployment of AI-based platforms and solutions for enterprises.
Raj Koneru, founder and CEO of Kore.ai, said: “This relationship will allow us to further optimize the contact center experience for customers and agents thereby improving the speed of business for enterprises, large and small.”
“We’ve made significant strides to develop these solutions at scale, with conversational assistants and native AI capabilities built from the ground up. In addition to its investment, NVIDIA brings an industry-leading team and advanced AI technology.”
“We will work together to expand best-in-class support to enterprise customers so that they can leverage conversational AI modules to power their customer and internal workforce applications.”
The collaboration will see the integration of Kore.ai and NVIDIA software such as Riva, a GPU-accelerated SDK for building speech AI applications. NVIDIA claims Riva will provide greater accuracy and lower latency for end customers.
John Ashley, Industry General Manager for Financial Services and Technology at NVIDIA, said:
“Expanding our relationship with Kore.ai will help us work towards the mutual goal of building domain-specific and real-time voice assistants with impressive voice quality that can be adapted by every company to represent their brand.”
“This collaboration will give enterprise organizations the ability to tackle key technology challenges in speech recognition, NLP and TTS integration.”
Kore.ai says its innovation leadership in natural language process technologies and NVIDIA’s speech AI, including speech-to-text, NLP parsing, and text-to-speech, will “maximise customization choices and deliver high performance at the lowest cost”.
NVIDIA has also invested an undisclosed sum in Kore.ai, extending its Series C funding round.
