Latest Agent Assist News

Contact Center & Omnichannel​

Cognigy: Going Beyond Chatbots with Conversational AI

Contact Center & Omnichannel​

Bright Pattern and Carahsoft Partner on Omnichannel for Public Sector

Contact Center & Omnichannel​

Prodigal Reveals New Product Suite Updates

Contact Center & Omnichannel​

Double-Edged Customer Expectations: Embracing a New Reality

Customer Analytics & Intelligence

AGAT Launches AI Meeting Assistant for Microsoft Teams and Webex

Workforce Engagement Management

Verint Ramps up Agent Assist Capabilities

Contact Center & Omnichannel​

Invoca Launches Lost Sales Recovery

Contact Center & Omnichannel​

Zappix and Talkdesk Expand Partnership

Contact Center & Omnichannel​

CallMiner Announces Major Advancements with Fall Release

Workforce Engagement Management

WFO: CX Today Expert Round Table

Contact Center & Omnichannel​

Talkdesk Agent Assist Review: AI Assistance 

Contact Center & Omnichannel​

RingCentral: Managing Agents Through Change

Contact Center & Omnichannel​

Five9: Reimagining CX with a Digital Workforce

Contact Center & Omnichannel​

Puzzel: Common QA Challenges & Top Tips to Overcome Them

Contact Center & Omnichannel​

Five9: Democratizing AI Development and Deployment 

Contact Center & Omnichannel​

Content Guru Storm Cloud Contact Centre Review: WFO Integrations